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How to Resolve IBM Notes Exception File Does Not Exist Error – Quick Tips

Published By Ashwani Tiwari
Tej Pratap Shukla
Approved By Tej Pratap Shukla
Published On December 18th, 2021
Reading Time 4 Minutes Reading

IBM Notes, popularly known as Lotus Notes is a business collaboration services provider. Apart from email service, it also offers other services required to ensure seamless communication among enterprise users. Lotus Notes is a complex office suite and therefore, users often report having trouble operating it. Their trouble expands when they face different error messages like “IBM Notes exception file does not exist.” If you are worried about this error, here are its solutions. Continue reading as we will be sharing cause and solutions to this issue in the upcoming segment.

Reasons and Remedies of “File Does Not Exist” Error

Multiple situations can give rise to this error. Let’s check out some of the most common reasons and their fixing methods.

Situation A: The error appears when users try to open IBM Notes after updating.

How to Fix: To avoid this error from occurring due to this reason, users have to install the update in the same mailbox where the earlier version got installed. Once this is done, restart Lotus Notes and this problem will be gone.

Situation B: This error is also seen during email archiving in IBM Notes.

Causes: In this case, the renamed or deleted archive.nsf file is responsible for this error.

How to Fix: Open IBM Notes on your system and click on File>> Database>> Properties>> Archive Settings. See if the mentioned file has been renamed or got deleted from their file directory. If yes, then create another archive.NSF file or rename the file with the original name in the same location.

Situation C: This error can occur anytime while working on Lotus Notes.

Causes: Any of these reasons are responsible for the occurrence of this problem.

  1. If the network connection gets interrupted or lost
  2. The file you are trying to access does not actually exist
  3. If the file is located in an external drive and it is not connected with the system properly
  4. The file or the attachment is not located in the directory

How to Fix: If you are getting this error, try these remedies:

  1. Check if the network connectivity is fine and the adapters are working before accessing Lotus Notes.
  2. Reconnect all the connected external storage devices and check if the problem goes away
  3. See if the directory location you are accessing to open a file is correct

Situation D: This error message can pop-up when using Mail of IBM Notes in local Replica.

Causes: If local replica is used in place of server copy, this error is bound to appear. Apart from this, deletion of IBM Notes temp files can also cause this error. Temp files can get deleted accidentally or by some unsupported configuration of anti-virus applications.
How to Fix: Users can relaunch the Lotus Notes to see if the error goes away. Users should also configure their anti-virus software and prevent it from deleting files. Also, make sure to use the latest version of antivirus programs.

Bonus Tip: What If IBM Notes Exception File Does Not Exist Error Keeps Coming Back

If this problem keeps coming back and no method can fix it, it becomes impossible for the users to continue using IBM Notes. In that case, the only remaining solution users have is to switch to other office suites like Office 365. Office 365 is a less complex suite than Lotus Notes and this problem will not occur in O365.

The biggest challenge users face after IBM Notes to Office 365 migration is to transfer data from Lotus Notes to MS Office 365. This task can be easily performed by Export Notes. This application will easily transfer your data between these two suites. Here are the noteworthy features of this software:

  1. Complete IBM Notes mailbox data transfer
  2. Compatibility with all Lotus Notes versions
  3. Additional support for Domino Server data
  4. Facility to migrate encrypted NSF emails


In this blog, we discussed “IBM Notes exception-file does not exist” error. We have shared the main reasons and solutions to this problem. It is possible that this error message is impossible to remove even after applying all the techniques mentioned here. Then, users can switch to Office 365 and move their complete data using Export Notes.


By Ashwani Tiwari

I am an Expert Technical Analyst, specialized in assisting users with complex technological challenges. Through my blogs and articles, I offer expert guidance to help tackle these technical issues effectively. My true passion lies in providing valuable insights and simplifying complicated technicalities, enhancing user understanding and confidence.