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Office 365 Shared Mailbox Not Showing in Outlook – All Possible Solutions Given

Published By Ashwani Tiwari
Tej Pratap Shukla
Approved By Tej Pratap Shukla
Published On March 18th, 2024
Reading Time 6 Minutes Reading

If you have also been facing the Office 365 shared mailbox not showing in Outlook issue then you have landed on the right page. Here, you will get various methods to solve the error along with the explained steps to perform.

Table of Contents:

  1. Office 365 Shared Mailbox Missing in Outlook- Resolved
  2. Technique 1 – Add Additional Mailbox
  3. Technique 2 – Perform Troubleshooting
  4. Technique 3 – Transfer the Shared Mailbox to Outlook
  5. Advanced Working Steps of Automated Software
  6. Conclusion

Some of the users are granted permission by the admin to read and send emails from the shared mailboxes depending on permissions. Users with permissions can work in a synchronized manner with the help of shared mailboxes, which can also be said to be centralized services.

There are a lot of users who migrate from Office 365 to the desktop application Outlook easily but are facing the issue of shared mailbox Office 365 not showing in Outlook.

You will find solutions that can help with resolving this error which we will be mentioning in the coming section.

Note: Do you want to get over with the error as quick as possible? If yes, then click here and jump directly onto the best solution to export the shared mailbox to Outlook.

How to Resolve Office 365 Shared Mailbox Not Showing in Outlook Error?

Moving to the methods to solve the error and being able to access the mailbox.

There are three methods to get over the error. Two of these are manual methods and one is the expert-recommended solution. Let’s find these out:

1. Add an Additional Mailbox
2. Perform Troubleshooting
3. Transfer the Shared Mailbox to Outlook

These solutions will help you do the needful. Learn how to perform each method carefully.

Technique 1 –Add Additional Mailbox to Resolve Office 365 Not Showing in Outlook

Whenever a user configures his/her account to Outlook, the shared mailboxes generally come up automatically. If you can see the shared mailbox in an Online web but not in Outlook, there might be a server-level issue.

Or else, you would have seen the error “the folder you selected is not available”. You can solve such issues by performing the following procedure:

  1. Open your Outlook Application and click on the File tab.
  2. From there, go to the Account Settings option and choose Account Settings.choose settings from settings options
  3. Choose the account you have in Office 365 and click on the Change button.
    choose account and click on the Change button
  4. Now, choose the More Settings button from the Change Account window.
    choose the More Settings to resolve the Office 365 Shared Mailbox Not Showing in Outlook
  5. After that, go to the Advanced tab and press the Add button from there.
    go to the Advanced tab
  6. Fill in the address or the name of the shared mailbox and hit OK.
    Fill in the address or the name
  7. If you have permission, the shared mailbox will appear on the left pane in Outlook.

It is noted in some cases that this solution doesn’t work. If yours is that case too, you can move to the next method.

Technique 2 – Troubleshoot the Configurations to Solve Office 365 Shared Mailbox Not Showing in Outlook

If there is an issue with the synchronization of the shared mailboxes with Outlook, you can try to disconnect the mailbox and reconnect it by following these steps:

  1. Close your Outlook application completely and click on the Start button.
  2. Go to the Control Panel and select the Mail option.
    Go to the Control Panel to resolve the issue of Office 365 Shared Mailbox Not Showing in Outlook
  3. Now, from the pop-up window, select the Email Accounts option.
    select the Email Accounts option
  4. Select your Office 365 account and hit the Change button.
  5. Now, choose the More Settings button from the Change Account window.
  6. Click on the Advanced tab and choose Remove option from there, hit OK.
    Click on the Advanced tab

Follow the steps of technique 1 to reconnect shared mailbox.

In case you still cannot solve the shared mailbox Office 365 not showing in Outlook error, then follow the steps below to troubleshoot Outlook manually.

  1. Go to File tab and select the Option button.
    select the Option button from file
  2. Choose the Advanced tab button and mark the Enable Troubleshooting Logging option.
    choose Advanced tab button

Hit OK and then restart your Outlook application and choose the temporary Folder option. Preview the recent log file and look for the reason that might be causing the error.

If none of the above solutions work, skip to the next method which is also the best method up till now.

Technique 3 – Transfer Shared Mailboxes to Outlook Application to Resolve the Error

This is one of the best software that allows you to solve the Office 365 shared mailbox not showing in Outlook error with the easiest steps. This is the expert’s suggested solution which is highly advisable when we indulge in any type of exporting of email data from the Cloud applications.

Office 365 eDiscovery Export Tool is that one-stop solution. This transfers the shared mailboxes from your Office 365 account to any file format as per your requirement. The tool will extract the data from your shared mailboxes and help you save it in PST, MSG, MBOX, PDF, and File System (EML, VSF, and ICS) file format locally in your system.

Download Now Purchase Now

Let’s make you clear how this software works by discussing the steps.

Advanced Working Steps of the Software

  • Step 1- First download and install the software on your computer.
  • Step 2- Then, select Office 365 as your source and Outlook as your destination platform.enter source and destination
  • Step 3- Now select the category from the workload selection bar. Afterthat, provide apply the date-range filter options.
    apply date range filter option
  • Step 4- Provide Office 365 admin credentials and validate the necessary permissions. Source screen
  • Step 5- Set the destination path and choose the appropriate PST file size. This software also provides you with the Split PST file Options. destination screen
  • Step 6- Add users to the process using one of the following methods:
    Fetch Users – Automatically retrieve users from the Source domain.
    Import Users – Import users using a CSV file.
    Download Template – Obtain a sample CSV template to create your user list.fetch users, import users and download template
  • Step 7- Lastly, tap on Start Export to get the perfect solution of  Office 365 Shared Mailbox not showing in Outlookstart export

After performing these steps easily import it to your Outlook application and get over this error.

Ending Words

There are reasons such as shared mailboxes not being configured while migrating to Outlook. Or, the error showing “The operation failed” or “Cannot display the folder”, could be why Office 365 shared mailbox not showing in Outlook error is faced.

You can try to resolve this error by applying the methods mentioned above but in case the manual methods do not work, or you want a faster solution, you can go for the third-party utility. The software will help you transfer the data as quickly and easily as possible.


By Ashwani Tiwari

I am an Expert Technical Analyst, specialized in assisting users with complex technological challenges. Through my blogs and articles, I offer expert guidance to help tackle these technical issues effectively. My true passion lies in providing valuable insights and simplifying complicated technicalities, enhancing user understanding and confidence.