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Six Reliable Solutions to Fix – Outlook Crashes on Send Receive

Published By Ashwani Tiwari
Tej Pratap Shukla
Approved By Tej Pratap Shukla
Published On March 2nd, 2022
Reading Time 5 Minutes Reading

“I have been using Microsoft Outlook for more than one year and I often get various errors while using. But this time I am having an error that I have never seen before. Whenever I press Send/ Receive button in Outlook, my Outlook crashes. This has been happening for last few days and using Outlook has become impossible for this problem. I heard from my friends that it is called “Outlook crashes on Send Receive” error. Can anyone tell me how to fix this error. Any help would be much appreciated.”

Does your Outlook crash when you click Send / Receive button? Are you suffering from this issue but cannot figure out its solution? In that case, keep reading this post as we will share various methods to fix the “Send Receive Causes Outlook to Crash” issue.

Microsoft Outlook is trusted by thousands of users worldwide for email communication. However, it is not unusual for Outlook users to receive different errors once in a while. One such error is Outlook 2010 crashes on Send/ Receive. Whenever users click on Send / Receive button situated on Outlook, the Outlook crashes.

It basically prohibits users from using Outlook anymore. In order to resolve this issue, users can apply different techniques. In this write-up, we will demonstrate some of the reliable solutions. Before that, let’s learn what causes this error.

Factors Responsible for Outlook Crashes on Send Receive

The mentioned error can occur due to any of the below reasons. It is essential to know the reason as it helps to implement the remedial techniques.

  • Oversized mailbox of Microsoft Outlook
  • The outdated version of MS Outlook
  • Conflicting add-ins of Outlook
  • Issues with anti-virus applications
  • Incomplete configuration of Outlook
  • Multiple instances of Outlook running simultaneously

How to Fix “Send Receive Causes Outlook to Crash” Error

Now we will learn the methods that can resolve the problem Outlook 2003 crashes on Send/ Receive. In this section, we will learn about six methods.

1. Reconfigure Send/ Receive Settings

If you are getting the error, the first thing you should consider is to configure Send/ Receive settings again. The reason is that the settings of Send/Receive are located in an SRS file, which may get corrupt anytime. Therefore, to reconfigure the settings, we have to locate that SRS file. If you are using Windows OS 7, go to this location:


Here, you will find the SRS file that you need to rename using .old.


2. Recreate Outlook Profile

Due to an incorrectly configured profile in Microsoft Outlook, it can crash while clicking on Send/ Receive button. For that, you have to recreate a new profile in Outlook to resolve this error.

a) First, click on Start and then select Control Panel.
b) Click on Mail icon and then select Show Profiles in the dialog box that will appear.
c) On the next page, click on Add button to create a new profile.
d) Continue to set up your email account in the newly created Outlook profile.
e) Once you are done, check if the problem is solved or not.

recreate outlook profile

3. Remove Corrupt Emails from Outlook Mailbox

We all know that emails are one of the most popular ways to spread virus and malware. The virus spreading through emails can affect the functionality of Outlook and even the entire system. If there are any corrupt or infected emails on your system, Outlook can crash while clicking Send/ Receive button. So, you need to check Outlook emails to see if there is any such email residing in your mailbox. If yes, then hard delete it and see if the error persists.

4. Remove Anti-Virus Application Add-In

Disabling anti-virus software from scanning Outlook can sometimes solve this problem. For this, users have to do these steps:

a) Click on Start and proceed to open Outlook with Admin permission.
b) Within Outlook, click on File tab>> Options.
c) Click on Add-Ins from the left pane and then click on Go.
d) Locate to select the anti-virus application and then click Remove.
e) Click OK to finish the process of disabling this add-in. Check if you still have the error or not.

Remove anti virus

5. Repair Corrupt PST File to Fix Outlook PST Issue

PCVITA Outlook PST File Repair software is a trusted tool that can easily eliminate all types of PST file corruptions. Using this program, users can easily resolve Send Receive Causes Outlook to Crash problem permanently.

Download Now Purchase Now

The 4 Simple Steps to Repair Outlook

  • Step 1: Download The software from the above button.
  • Step 2: Add damaged PST file into software
  • Step 3: Select Advance Scan option and click on Add option
  • Step 4: Prewview data items and then export PST data

6. ScanPST.exe – Manual Solution to Fix PST File

Often “Outlook 2003 crashes during Send/ Receive” error is caused by the corruption of PST files of your system. In order to fix the corruption, Outlook users take the help of a built-in tool named Inbox Repair Tools. This tool is also called scanpst.exe and users can find this tool in their system by searching by scanpst.exe. Once the tool opens, click Browse and choose the PST file you want to scan. Then click Start and it will start working. If any corruption is found, it will get displayed and users can choose to fix them.

Despite being a tool of Microsoft, Inbox Repair Tool is not equipped to remove major PST file corruptions. Therefore, if the PST file corruption is not a minor one, users have to fix it using some third-party utility.


In this post, readers have learned various methods to fix “Outlook crashes on Send Receive” error. This error can occur due to multiple reasons that also have been mentioned in this write-up. We expect that users will be able to solve this problem following our guideline.


By Ashwani Tiwari

I am an Expert Technical Analyst, specialized in assisting users with complex technological challenges. Through my blogs and articles, I offer expert guidance to help tackle these technical issues effectively. My true passion lies in providing valuable insights and simplifying complicated technicalities, enhancing user understanding and confidence.