{"id":37,"date":"2024-01-16T11:48:02","date_gmt":"2024-01-16T06:18:02","guid":{"rendered":"https:\/\/www.pcvita.com\/blog\/?p=37"},"modified":"2025-06-25T11:55:14","modified_gmt":"2025-06-25T06:25:14","slug":"exchange-information-store-event-id-5003","status":"publish","type":"post","link":"https:\/\/www.pcvita.com\/blog\/exchange-information-store-event-id-5003.html","title":{"rendered":"Error Solving to Exchange the Information Store Event ID 5003"},"content":{"rendered":"<p style=\"text-align: justify;\">This post focus on Exchange Information Store Event ID 5003. The error what a Exchange Admin encounter is :windows could not start the Microsoft Exchange Information Store while trying to start store.exe. Event Viewer shows the error 5003 which cause because clocks on the clients and server are skewed. So lets start by defining the problem and then steps to resolve the issue.<\/p>\n<h2><strong>Problem<\/strong><\/h2>\n<p>\u201cWindows could not start the Microsoft Exchange Information Store on ENTEXCHANGE\u2026\u201d When you try to start store.exe service or MSExchangeIS you might get the following error as shown:<\/p>\n<p><a href=\"https:\/\/www.pcvita.com\/blog\/wp-content\/uploads\/2015\/05\/Screenshot_23.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-38 size-full\" src=\"https:\/\/www.pcvita.com\/blog\/wp-content\/uploads\/2015\/05\/Screenshot_23.jpg\" alt=\"Windows could not start the Microsoft Exchange Information Store\" width=\"582\" height=\"228\" \/><\/a><\/p>\n<p>When you check the event viewer to see the error detail what you got is the event id: 5003. [See full detail]<\/p>\n<h2><strong>EventID<\/strong>: 5003<\/h2>\n<h3 class=\"h2\"><strong>Description<\/strong>:<\/h3>\n<p>Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either in the client or the server, and may require a reboot of that computer. Verify that your domain is properly configured and is currently online.<\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"h2\"><strong>Cause<\/strong><\/h3>\n<p>The possible cause for the error \u201cWindows could not start the Microsoft Exchange Information Store\u201d is mismatch in the time on client and server clocks. Even if the time shows in your taskbar and the time on your Active Directory are same, there may be some mismatch somewhere else. So let\u2019s find out:<\/p>\n<h3 class=\"h2\"><strong>Solution<\/strong><\/h3>\n<p>In order to resolve the above mentioned issue for the event id 5003 you need to reset the clock according to AD Server. After that you need to perform restart services (Microsoft Exchange Active Directory Topology) so that Exchange can notice the changes. Here are the steps that you need to perform:<\/p>\n<p><strong>Step 1<\/strong>: Open a <strong>Command Prompt<\/strong> from the Exchange Server as administrator and type the following command:<\/p>\n<p><span style=\"color: #0000ff;\">Net time \\\\ADServerName \/Set<\/span><\/p>\n<p>Here ADServerName is the name of your AD Server.<\/p>\n<p><strong>Step 2<\/strong>: Restart the Microsoft Exchange Active Directory Topology Service.<\/p>\n<p><strong>Step 3<\/strong>: check if the problem solved!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This post focus on Exchange Information Store Event ID 5003. The error what a Exchange Admin encounter is :windows could <\/p>\n","protected":false},"author":17,"featured_media":37,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-37","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-exchange-server"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Exchange Information Store Event ID 5003 \u2013Error Solved<\/title>\n<meta name=\"description\" content=\"Windows could not start the Microsoft Exchange Information Store is a mismatch in the time on client and server clocks. Resolve the problem in simple steps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pcvita.com\/blog\/exchange-information-store-event-id-5003.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exchange Information Store Event ID 5003 \u2013Error Solved\" \/>\n<meta property=\"og:description\" content=\"Windows could not start the Microsoft Exchange Information Store is a mismatch in the time on client and server clocks. 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