{"id":9123,"date":"2024-03-17T11:32:02","date_gmt":"2024-03-17T06:02:02","guid":{"rendered":"https:\/\/www.pcvita.com\/blog\/?p=9123"},"modified":"2024-03-18T18:10:20","modified_gmt":"2024-03-18T12:40:20","slug":"office365-shared-mailbox-not-showing-in-outlook","status":"publish","type":"post","link":"https:\/\/www.pcvita.com\/blog\/office365-shared-mailbox-not-showing-in-outlook.html","title":{"rendered":"Office 365 Shared Mailbox Not Showing in Outlook \u2013 All Possible Solutions Given"},"content":{"rendered":"

If you have also been facing the Office 365 shared mailbox not showing in Outlook issue then you have landed on the right page. Here, you will get various methods to solve the error along with the explained steps to perform.<\/p>\n

Table of Contents:<\/strong><\/p>\n

    \n
  1. Office 365 Shared Mailbox Missing in Outlook- Resolved<\/a><\/li>\n
  2. Technique 1 \u2013 Add Additional Mailbox<\/a><\/li>\n
  3. Technique 2 \u2013 Perform Troubleshooting<\/a><\/li>\n
  4. Technique 3 \u2013 Transfer the Shared Mailbox to Outlook<\/a><\/li>\n
  5. Advanced Working Steps of Automated Software<\/a><\/li>\n
  6. Conclusion<\/a><\/li>\n<\/ol>\n<\/blockquote>\n

    Some of the users are granted permission by the admin to read and send emails from the shared mailboxes depending on permissions. Users with permissions can work in a synchronized manner with the help of shared mailboxes, which can also be said to be centralized services.<\/p>\n

    There are a lot of users who migrate from Office 365 to the desktop application Outlook easily but are facing the issue of shared mailbox Office 365 not showing in Outlook.<\/p>\n

    You will find solutions that can help with resolving this error which we will be mentioning in the coming section.<\/p>\n

    \n
    \n

    Note:<\/strong> Do you want to get over with the error as quick as possible? If yes, then click here and jump directly onto the best solution<\/a> to export the shared mailbox to Outlook.<\/p>\n<\/blockquote>\n<\/div>\n

    How to Resolve Office 365 Shared Mailbox Not Showing in Outlook Error?<\/strong><\/h2>\n

    Moving to the methods to solve the error and being able to access the mailbox.<\/p>\n

    There are three methods to get over the error. Two of these are manual methods and one is the expert-recommended solution. Let\u2019s find these out:<\/p>\n

    1. Add an Additional Mailbox<\/strong>
    \n2. Perform Troubleshooting<\/strong>
    \n3. Transfer the Shared Mailbox to Outlook<\/strong><\/p><\/blockquote>\n

    These solutions will help you do the needful. Learn how to perform each method carefully.<\/p>\n

    Technique 1 \u2013<\/strong>Add Additional Mailbox to Resolve <\/strong>Office 365 Not Showing in Outlook<\/strong><\/h2>\n

    Whenever a user configures his\/her account to Outlook, the shared mailboxes generally come up automatically. If you can see the shared mailbox in an Online web but not in Outlook, there might be a server-level issue.<\/p>\n

    Or else, you would have seen the error \u201cthe folder you selected is not available\u201d. You can solve such issues by performing the following procedure:<\/p>\n

      \n
    1. Open your Outlook Application<\/strong> and click on the File<\/strong> tab.<\/li>\n
    2. From there, go to the Account Settings<\/strong> option and choose Account Settings.\"choose<\/a><\/strong><\/li>\n
    3. Choose the account you have in Office 365<\/strong> and click on the Change<\/strong> button.
      \n      \"choose<\/a><\/li>\n
    4. Now, choose the More Settings<\/strong> button from the Change Account<\/strong> window.
      \n      \"choose<\/a><\/li>\n
    5. After that, go to the Advanced<\/strong> tab and press the Add<\/strong> button from there.
      \n      \"go<\/a><\/li>\n
    6. Fill in the address or the name of the shared mailbox and hit OK.
      \n      \"Fill<\/a><\/strong><\/li>\n
    7. If you have permission, the shared mailbox will appear on the left pane in Outlook.<\/li>\n<\/ol>\n

      It is noted in some cases that this solution doesn\u2019t work. If yours is that case too, you can move to the next method.<\/p>\n

      Technique 2 \u2013 Troubleshoot the Configurations to Solve Office 365 Shared Mailbox Not Showing in Outlook<\/strong><\/h3>\n

      If there is an issue with the synchronization of the shared mailboxes with Outlook, you can try to disconnect the mailbox and reconnect it by following these steps:<\/p>\n

        \n
      1. Close your Outlook application<\/strong> completely and click on the Start<\/strong> button.<\/li>\n
      2. Go to the Control Panel<\/strong> and select the Mail<\/strong> option.
        \n        \"Go<\/a><\/li>\n
      3. Now, from the pop-up window, select the Email Accounts<\/strong> option.
        \n        \"select<\/a><\/li>\n
      4. Select your Office 365<\/strong> account and hit the Change<\/strong> button.<\/li>\n
      5. Now, choose the More Settings<\/strong> button from the Change Account<\/strong> window.<\/li>\n
      6. Click on the Advanced<\/strong> tab and choose Remove<\/strong> option from there, hit OK.
        \n        \"Click<\/a><\/strong><\/li>\n<\/ol>\n

        Follow the steps of technique 1 to reconnect shared mailbox.<\/p>\n

        In case you still cannot solve the shared mailbox Office 365 not showing in Outlook error, then follow the steps below to troubleshoot Outlook manually.<\/p>\n

          \n
        1. Go to File<\/strong> tab and select the Option<\/strong> button.
          \n          \"select<\/a><\/li>\n
        2. Choose the Advanced<\/strong> tab button and mark the Enable Troubleshooting Logging<\/strong> option.
          \n          \"choose<\/a><\/li>\n<\/ol>\n

          Hit OK<\/strong> and then restart your Outlook application and choose the temporary Folder option. Preview the recent log file and look for the reason that might be causing the error.<\/p>\n

          If none of the above solutions work, skip to the next method which is also the best method up till now.<\/p>\n

          Technique 3 \u2013 Transfer Shared Mailboxes to Outlook Application to Resolve the Error<\/strong><\/h3>\n

          This is one of the best software that allows you to solve the Office 365 shared mailbox not showing in Outlook error with the easiest steps. This is the expert’s suggested solution which is highly advisable when we indulge in any type of exporting of email data from the Cloud applications.<\/p>\n

          Office 365 eDiscovery Export Tool<\/strong><\/a> is that one-stop solution. This transfers the shared mailboxes from your Office 365 account to any file format as per your requirement. The tool will extract the data from your shared mailboxes and help you save it in PST, MSG, MBOX, PDF, and File System (EML, VSF, and ICS) file format locally in your system.<\/p>\n

          Download Now<\/a> Purchase Now<\/a><\/p>\n

          Let’s make you clear how this software works by discussing the steps.<\/p>\n

          Advanced Working Steps of the Software<\/strong><\/h3>\n
            \n
          • Step 1- <\/b>First download<\/strong> and install<\/strong> the software on your computer.<\/li>\n
          • Step 2- <\/b>Then, select Office 365<\/strong> as your source<\/strong> and Outlook<\/strong> as your destination<\/strong> platform.\"enter<\/li>\n
          • Step 3-<\/b> Now select the category from the workload selection bar. Afterthat, provide apply the date-range filter<\/strong> options.
            \n\"apply<\/li>\n
          • Step 4- <\/b>Provide Office 365 admin credentials<\/strong> and validate<\/strong> the necessary permissions.\u00a0\"Source<\/li>\n
          • Step 5-<\/b> Set the destination path <\/b>and choose the appropriate PST file size. This software also provides you with the Split PST file Options.\u00a0\"destination<\/li>\n
          • Step 6- <\/b>Add users to the process using one of the following methods:
            \n<\/span>Fetch Users –<\/strong> Automatically retrieve users from the Source domain.
            \n<\/span>Import Users –<\/strong> Import users using a CSV file.
            \n<\/span>Download Template –<\/strong> Obtain a sample CSV template to create your user list.<\/span>\"fetch<\/li>\n
          • Step 7-\u00a0<\/b>Lastly, tap on Start Export<\/strong> to get the perfect solution of\u00a0 Office 365 Shared Mailbox not showing in Outlook\"start<\/li>\n<\/ul>\n

            After performing these steps easily import it to your Outlook application and get over this error.<\/p>\n

            Ending Words<\/strong><\/h3>\n

            There are reasons such as shared mailboxes not being configured while migrating to Outlook. Or, the error showing \u201cThe operation failed<\/strong>\u201d or \u201cCannot display the folder<\/strong>\u201d, could be why Office 365 shared mailbox not showing in Outlook error is faced.<\/p>\n

            You can try to resolve this error by applying the methods mentioned above but in case the manual methods do not work, or you want a faster solution, you can go for the third-party utility. The software will help you transfer the data as quickly and easily as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"

            If you have also been facing the Office 365 shared mailbox not showing in Outlook issue then you have landed <\/p>\n","protected":false},"author":16,"featured_media":9123,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,283],"tags":[553],"class_list":["post-9123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ms-outlook","category-office-365","tag-office-365-shared-mailbox-not-showing-in-outlook"],"yoast_head":"\nSolved Office 365 Shared Mailbox Not Showing in Outlook Error<\/title>\n<meta name=\"description\" content=\"Office 365 Shared Mailbox Not Showing in Outlook error is faced by many. 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