“Outlook PST File Cannot Be Found Error” Solution

admin | August 9th, 2017 | MS Outlook

Error: “Outlook PST File cannot be found” Solution

Outlook is amongst the most renowned desktop based email client application. But it would not be wrong if said that it too has some glitches which result in error encounters and loss of valuable data. Besides this, its popularity seems to be undiminished because of its ease of use and features facilitated to the users.

In this article, one of the most common errors experienced by the user is discussed i.e “Outlook PST File cannot be found”. Moreover, this segment will help you understand the possible solutions against this error.

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You must be familiar with the PST file format i.e files created by MS Outlook consisting of all mailbox data of a user like emails, calendar, contacts, list-to-do etc. And the loss of these data files will be considerably big.
Therefore, before going for the solutions directly, it’s essential to understand the cause of this error.

User Query

“Today when I opened MS Outlook, I encountered an error message stating The Outlook PST file does not exist. This error doesn’t allow me to accomplish other works until I clicked OK button. I was able to solve the error, thus can anyone help in providing the best solution?”

Root cause of the Error

“Outlook PST File cannot be found” error is caused due to many reasons. And one of the cause is file corruption, which is a very rare case situation. Due to which, the user is unable to access PST files.Or, Some of the other reasons leads to this error are:

  • Improper saving of files, at the time of creation.
  • PST file got affected by a virus attack.
  • Abruptly and sudden shut down of MS Outlook application.
  • In the case of large and oversized PST file.
  • Improper file sending and receiving among users.

The other common possibility is that PST file is stored on a server and the server is currently not available. Therefore the fetching of PST file is not completed when you try to access it. But as soon as the server connectivity is successful, the user can access PST while without any error.

But unfortunately, above safety measures cannot help in preventing this error completely. Many times, the reason behind this cause is cannot be determined by the user and corrupted or unavailable PST files cannot be fixed.

In these situations, one needs to use some alternative approach to resolve “PST file does not exist” error.


Methods for Solution

There are various techniques and procedures available to resolve “Outlook PST file cannot be found” error.
You can opt any of the following methods, according to your need and choice.

Method 1: Create a new PST file

A new PST file can be created, when you have no crucial data sorted in the previous one and you can start from the beginning. Moreover, if your Outlook profile is unavailable then a new profile and PST file can be created. You need to delete the backup of files and relaunch Outlook. This will naturally create a new PST file.

Method 2: Relocating the PST file.

Many times the PST file location is compromised and is not available at its location. In those situations, one needs to find the file either with a different location or with a different name. Relocate it, to the previous file location.
This will resolve the inaccessibility issue of Outlook PST file. The following manual procedure should be followed:

1. Open “Accounts Settings” from “File Menu”.

2. Switch to Outlook data files and select a PST file for checking its location. Then click on “Open File Location”.


3. Check whether the file is available at mentioned location. If not then search file at a different location(might be with a different name) and relocate it to prior location.

4. In this way, you can add the file to “Account Settings” and PST file is no longer lost.



You can use any of the above manual methods to solve Outlook PST File Cannot Be Found Error by making sure that the location of the file is correct or by checking server availability. On the other hand, in the case of corruption of PST file situation one can use PCVITA Outlook Recovery tool for an easy and efficient fix.