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How to Fix When Outlook Rules are Not Working | Get the Solution Here

Published By Ashwani Tiwari
Tej Pratap Shukla
Approved By Tej Pratap Shukla
Published On May 31st, 2024
Reading Time 5 Minutes Reading

Microsoft Outlook is one of the most powerful email client, but it doesn’t mean that it is fully secure and no issue is faced by the users. And this is the reason that many Outlook users encounter an annoying issue “Outlook rules are not working”.

Now, if you are in a situation where your Outlook rules not working, then this is the best solution for you. Here in this write-up, we are going to discuss all the reasons and solutions to fix the error. So, keep reading teh blog to know the best solution for you.

Basically, the Outlook rules are a very useful tool that makes email management easy by sorting, marking, and incoming email. Now, setting up the rules can help you to become more productive. But when the rules of Outlook are not working then the work efficacy and productivity both were lost. And due to that users start seeking the solution to how to fix when Outlook rules are not working.

But before moving toward the solution to fix this issue let’s see what are the reasons that are responsible for this issue.

Why Outlook Rules are Not Working Find the Reasons Here

There are several different possible reasons that are responsible for this issue. For example, some wrong configuration settings prevent Outlook from carrying out rules properly. Along with that, there is also some major reasons mentioned below:

  • If you have corruption in the Outlook Send/Receive settings file, then you will notice this issue in your Outlook
  • If you exceeded the Outlook rules quota then you encounter this error.
  • If any corruption occurs in IMAP or POP account, then you will notice this error.

Now, we know the reasons belong to this issue so now let’s move towards the

Try These Solutions to Fix Outlook Rules are Not Working Issue

Delete Old and Unimportant Outlook Rules

As we said this issue also occurs when the Outlook rules quota is over. So, to maintain the Outlook Rules quota, users have to remove unused Outlook rules from the Outlook Rules feature in the application. And to do this follow the below steps:

First, run the Outlook application, and go to File option

Now click on the Info and then click on the Manage Rules & Alerts.

Form the Rules and Alerts dialogue box, select the respective older, unwanted Outlook rules

After that click on the Delete option

After deleted unwanted Outlook rules there is a chance that your Outlook rules quota would be lighter, and may your issue will be resolved

Rename Your Outlook SRS File

Sometimes it is possible by renaming your Outlook SRS file to .old.srs can repair the corruption in the data. But to do this first you have to find your Outlook .srs file at this location.

C:/Users/ admin name/AppData/Roaming/Microsoft/Outlook

Once you reached the above-mentioned location, then rename this file name Outlook.srs to Outlook.srs.old. And then Close the Outlook application and re-open it again. The new Outlook.srs file will be created after the resetting and the Outlook rules issue may be fixed.

Repair your Outlook PST File

Sometimes corrupt PST from your POP3 or IMAP account may be the cause behind the inefficiency of the Outlook rules. So, professionals recommend repairing the corrupt Outlook PST files, which you can do by the Inbuilt inbox repair tool. But to use this tool first you have to find the location of ScanPST.exe.

To find the location of Inbox Repair Tool follow the below path

For Outlook 2007

C:\Program Files\Microsoft Office\Office12

For Outlook 2010

C:\Program Files\Microsoft Office\Office14

For Outlook Outlook 2010 64 bit

C:\Program Files (86)\Microsoft Office\Office14

For Outlook 2013

C:\Program Files\Microsoft Office 15\root\office15

For Outlook 2016 & 2019

C:\Program Files\Microsoft Office\Office16

Once you were able to find ScanPST.exe the double click to open it.

After that browse the PST file

Click on the Start button to initiate the scanning process

After the scanning process end click on the Repair button to start the repairing process

Once the repairing of the PST file is done, set the Outlook Rules again and check if there is no such issue like “Outlook Rules are not working issue is fixed or not.

Best Solution to Repair Outlook PST File

If the above manual repairing process is not able to repair the PST, then in that situation you can try one of the best and advanced Outlook PST Repair solutions.

Download Now Purchase Now

PCVITA Outlook Recovery Tool is well capable to repair PST issues and corruptions from Outlook PST. Even this tool is also capable to recover permanently deleted Outlook items from the PST file and gives you multiple options to extract the recovered or repaired PST file. The tool supports all the Outlook versions including all the Windows versions. The best part is that you can try the demo version of the tool without spending any penny.


There are many users facing Outlook rules that are not working for them. Hence, to resolve the user’s requirement here in this blog we have discussed all the best possible solutions on how to fix when Outlook rules are not working.


By Ashwani Tiwari

I am an Expert Technical Analyst, specialized in assisting users with complex technological challenges. Through my blogs and articles, I offer expert guidance to help tackle these technical issues effectively. My true passion lies in providing valuable insights and simplifying complicated technicalities, enhancing user understanding and confidence.