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Steps to ‘Fix Microsoft Outlook Inbox Repair Tool Not Responding’ Error

Published By Mohit Jha
Tej Pratap Shukla
Approved By Tej Pratap Shukla
Published On March 2nd, 2022
Reading Time 5 Minutes Reading

The Scanpst.exe is commonly known as the Inbox Repair tool, as this utility is used to fix minor or temporary glitches which may affect the normal working of Outlook personal folder files. The scanpst.exe tool verifies whether the table is associated with the folders properly or not & thus ensures that these tables contain the desired messages or not.

The inbuilt tool analyzes the whole file structure & after that resolves the error which is encountered during the cross-check. But there are several scenarios where the Microsoft Outlook Inbox Repair tool not responding error is seen in PST files.

This results in the inaccessibility of any Outlook item. There are instances where the inbox fails to fix the issues in the PST file & scanpst.exe gets stuck on initializing.

Microsoft Outlook Inbox Repair Tool Freezes Error – Issues Exposed

  • Oversized Outlook Data file

Outlook supports 2 GB file storage in versions lower than 2003. The size is increased from version 2003 and above. This free tool does not support PST files bigger than 2 GB. This utility only repairs PST that has the size lower than the limit of 2 GB.

  • Incapable to Recover Highly Corrupted Files

The scanpst.exe is the free utility which is provided by MS Outlook to fix the minor level of corruption. But the tool fails to scan & fix the high corruption in PST files or the errors like the Microsoft Outlook Inbox Repair tool not responding. The corruption issues in the lower structure or in the upper structure cannot be fixed by this free utility. It simply displays an error has occurred which causes the recovery process to get stopped.

  • Unable to Search Location of Scanpst.exe

The user is not aware of the exact location of this utility because it is partly hidden in the C Drive. As a result of which the PST file error remains unfixed.

  • Consume More Time to Resolve PST File Corruption

The repair tool takes a lot of time to repair the corruption in the PST file from its regular time limits. It, again and again, scans the PST file.

Manual Ways to Resolve Microsoft Outlook Inbox Repair Tool Not Working Problem

If the exact reasons behind the Microsoft Outlook Inbox Repair Tool Not Responding after clicking repair is known then the below-mentioned methods can easily be implemented to fix the working issue.

#Tip 1. Re-install Outlook Application or Update Inbox Repair Tool

Installing the Outlook application is one of the quick remedies to resolve the Microsoft Outlook Inbox Repair Tool Freezes problem. Updating the repair tool is also of worth as per the Outlook version is installed.

#Tip 2. Create New Outlook Profile

Users can create a new PST file and then copy the data of old PST file into the new PST. This allows the viewing of the content in the PST file again. This works when you are able to open the corrupt PST file.

#Tip 3. Make sure that Outlook PST file is within the range of 2 GB

The user can compact the size of Outlook data files so that Outlook does not become irresponsive.

The simple steps to compact PST files are given below:

For Outlook 2007

  1. Go to File Tab >> Info >> Account Settings >> Files tab
  2. Now, Select PST file folder
  3. After that, Click Settings >> General Tab >> then, click on Compact Now

For Outlook 2010 & 2013

  1. Right click on Personal Folder option
  2. After that, Select data file properties >> Advanced option >> And then click, Compact Now.
  3. Location of SCANPST.EXE in different versions of Outlook

For Outlook 2007

C:\Program Files\Microsoft Office\Office12

For Outlook 2010

C:\Program Files\Microsoft Office\Office14

For Outlook 2013

C:\Program Files\Microsoft Office\Office15

For Outlook 2016

C:\Program Files\Microsoft Office\Office16

Best Alternative of Outlook Inbox Repair Tool Not Responding

If you have already tried these manual methods to resolve Microsoft Outlook Inbox Repair Tool not working problem then, the user can also try other secondary & fast solutions to fix Outlook PST file corruption. The user can Download Outlook PST Repair Tool.

Download Now Purchase Now

The tool does not just repair the corruption from the Outlook PST file. But also capable to recover permanently deleted emails from Outlook and not just emails it recovers deleted contacts, calendars, and other mailbox data too. Also, provide users a wide range of file formats options to save the recovered or repaired files.

Following is the short Working of the tool to fix the Microsoft Outlook Inbox Repair tool not responding error:

1. Download & Run the software

Launch the Software

2. Add PST file & View emails along with Attachments

3. Now, repair damaged PST files & recover healthy Outlook PST file

4. After that, save the recovered files in PST, MSG, EML or HTML file format.

Select File Format


Scanpst.exe is the free utility that is provided by Microsoft to fix the minor level of corruption in PST files. If users are facing problems to resolve Microsoft Outlook Inbox Repair tool not responding error then it is recommended to use a third-party solution to easily get rid of this scenario.


By Mohit Jha

Mohit is a Microsoft-certified expert who has assisted thousands of clients with Outlook & Microsoft Office 365 issues. He enjoys writing on email clients as well as data migration. He is always excited about giving troubled readers the most up-to-date knowledge, explanation, and refinements.