Live Chat
Home » Blog » MS Outlook » Microsoft Inbox Repair Tool / ScanPST Does not Recognize PST File
MS Outlook

Microsoft Inbox Repair Tool / ScanPST Does not Recognize PST File

Published By Ashwani Tiwari
Tej Pratap Shukla
Approved By Tej Pratap Shukla
Published On March 1st, 2022
Reading Time 6 Minutes Reading

If your Outlook PST file is corrupted and while trying to repair the corruption of the PST file you will get the error message then “Inbox Repair Tool or ScanPST does not recognize PST file”. Then you are on the right path, here in this write-up we are going to discuss reasons as well as the techniques to fix this error.

Well, losing important personal, as well as business information from your system, can be one of the worst nightmares people will face. Most People will save their data in the cloud or in their personal systems with proper security. But there are cases when data are not intruded by a second person, but might be lost due to some other hardware or software issues.

However, Microsoft Outlook stores its data locally in the system in the PST file format. And the bliss is Microsoft also provides a PST repair application along with this, in order to repair corrupted Outlook data files (.pst & .ost). Most Outlook users have might be heard about Inbox Repair Tool or ScanPST.exe utility provided by Microsoft. But what if you face a scenario like ScanPST does not recognize PST files while running the tool?

Microsoft Inbox Repair Tool

When Microsoft Office provides ScanPST.exe tool along with a suite. And when a user configures a profile in Outlook with an email client, this utility will automatically get activated. The location Inbox Repair tool varies according to the version of Outlook and Windows OS.

Also, it is the free utility provided by Microsoft to repair PST files from Outlook. This utility can easily fix minor corruption issues in Outlook PST files. It repairs the header section of Outlook personal folder files efficiently. So almost all Outlook users prefer to use Inbox Repair Tool first as a first-aid solution to scan and repair PST files when they encounter an issue in the Outlook or related .pst file.

Tool Tip– If your PST file is not recognized by the Outlook Inbox Repair Tool, and you need to resolve the corruption from the Outlook PST file, then  you can try one of the most trusted utility i.e., Outlook PST Recovery Tool

Download Now Purchase Now

Why Microsoft ScanPST does not recognize PST file while you try to fix your personal folder file which is opening in your Outlook application normally?

ScanPST Does Not Recognize PST File

ScanPST Does Not Recognize PST File Issue

There are times when ScanPST.exe tool will be incapable to access any of the data that are stored in a PST file. Even it fails to browse a PST file manually. This is one of the constricting situations where you cannot move PST file information due to the restriction in accessing the PST file. An error message will have appeared on the window.

“The Microsoft Outlook Inbox Repair tool does not recognize file C:\Users\User_name\AppData\Local\Microsoft\Outlook\xyz.pst”

By overviewing the above-stated error message, failure to recognize the Outlook PST file happens due to the high-level corruption in the PST file. ScanPST.exe also fails to detect PST files which are very large. The Inbox Repair tool fails to function when PST data files are oversized.

Reasons for ScanPST.exe Failure

The main cause for the popping up this Inbox Repair Tool does not recognize the PST file because of the corruption in Outlook PST files. But along with corruption, there are also some reasons that are responsible for this error message and here in this section, we are going to discuss major of them.

Virus Infacted PST File– A PST file will get corrupted or become inaccessible due to a virus or malware infection.

Inralevet Outlook Add-Ins- Incompatible Outlook Add-ins are also the reason for Outlook error messages.

Outdated Outlook Program- There are many Outlook users not update their Outlook on a regular basis, hence they face this type of error with their Outlook.

Solutions to Fix: ScanPST Does Not Recognize PST File

Now, after knowing the reasons let move toward the solutions section to fix Inbox Repair Tool that does not recognize the PST Files.

#Method 1: Update Outlook

As we said above the use of an outdated Outlook version is also be the reason for the ScanPST error. So if you are using the Outdated Outlook version then, simply check for the update and if the update is available, then update the program to the latest available version. Now, to do this follow the below steps:

1. First, open Outlook and then click on the File.

2. Now, navigate to the Navigation Pane and choose Office Account.

3. After that choose the Update Option.

4. Now, if you’re automatically updating is passed or disabled, then choose the option Enable Update from the dropdown menu.

#Method 2: Disable Outlook Add-Ins 

Add-ins in Outlook gives you the extra options, in fact using Outlook Add-ins you can do all the thing that is not possible in default settings. But to import the functionality of Outlook sometimes users end with faulty Outlook Add-ins which creates these errors in Outlook. So, it is very important that you have to find out the faulty Outlook Add-ins and disable it.

#Methdo 3: Repair Outlook PST File

Outlook data corruption is the major reason from creating ScanPST does not recognize PST files. And to repair the Outlook PST file Microsoft Inbox Repair Tool is the only available manual solution. But there are many users who reported that their SacnPST is not able to repair the file. So the question is what to do when ScanPST does not work?

Well, this happens because Outlook Inbox Repair Tool is not able to repair major corrupted PST files and the Inbox repair tool is not even recognizing the corrupted PST files. The important part is, find a proper solution to fix this issue. So in this situation, users have only one solution left i.e., try for the automated tool.

Download Now Purchase Now

Use PCVITA Outlook PST Repair Software instead of ScanPST.exe to repair your Outlook personal folder files. This is the most trusted application that allows repair of the highly corrupted Outlook data files without causing any data loss. It can repair multiple PST files together efficiently. Download the software and install it in your system. It provides the option Add PST file, it will definitely allow you to browse .pst file from your system, unlike the ScanPST tool. You can repair your PST file or files using this professional tool effortlessly.


There are situations when your important PST file gets damaged suddenly and you try to fix it manually using the Microsoft Inbox Repair Tool. But browsing the PST file end up ScanPST does not recognize PST file error message. In such scenarios, the only solution is to use an expert solution like the Outlook PST Repair tool. It allows us to add multiple PST files and it can repair severely damaged Outlook PST file easily.


By Ashwani Tiwari

I am an Expert Technical Analyst, specialized in assisting users with complex technological challenges. Through my blogs and articles, I offer expert guidance to help tackle these technical issues effectively. My true passion lies in providing valuable insights and simplifying complicated technicalities, enhancing user understanding and confidence.