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Troubleshoot G Suite Not Syncing with Outlook – Easy Fix

Frosty Orange ~ Published: September 22, 2020 ~ 4 Minutes Reading

The article is all about finding ways to troubleshoot the sync issues between G Suite and Microsoft Outlook.

G Suite (previously known as Google Apps) is a cloud platform that hosts cloud applications for productivity and collaboration. It has several components such as:

  • Communication – Gmail, Calendars, Contacts, Currents, Hangouts
  • Storage – Google Drive
  • Collaboration & productivity apps – Docs, Sheets, Slides, Forms, Sites, Keep
  • Administration – Google Admin panel
  • ediscovery – Google Vault
  • Digital Whiteboard – Jamboard

A combination of these components are available in 3 different license version – basic, business and enterprise.

MS Outlook is the most popular email client that stores its file on the local system. It allows for both online and offline access of emails, contacts, calendars on your computer.

G Suite can be synchronized in Outlook, just like any other webmail service. Google provides a special tool for this – G Suite Sync for Microsoft Outlook (GSMMO) application. But there are still many vulnerabilities that result in G Suite not syncing with Outlook.

g suite sync

Also Read: What is G Suite Migration for Microsoft Outlook?

G Suite Sync for Microsoft Outlook Application

It is a utility that synchronizes G Suite account with Outlook so that users can access the emails, contacts, calendars, tasks, notes, etc. between them. Of course, only users having the license to use G Suite can make use of this synchronization utility. Some of its important features are:

  • It won’t synchronize attachments more than 20 MB in size
  • All the flags are converted into stars
  • Users can use reminders in Outlook but they won’t be synced to G Suite mail (business Gmail)
  • Similarly, rules, signatures, account settings of Outlook is not synchronized to G Suite mail
  • All the newly created folders become labels in G Suite

While it is an excellent tool to synchronize G Suite data with Outlook, it is not free from issues. There are many issues such as:

  • No content updates
  • Halted sending/receiving of mails
  • Data or folder missing
  • And more.

Users can resolve such issues by going through the troubleshoot methods.

Troubleshoot G Suite Not Syncing with Outlook

  • Re-synchronize Data – If the content is not being updated between the applications, you can try and resynchronize the data with G Suite Sync for Microsoft Outlook. The steps are as follows:
    • Open the GSMMO application on your Windows machine.
    • Click the View Sync Status to open the Synchronization Status dialog box.
    • Select the G Suite components that you want to re-sync and click on Re-sync.
    • You will find multiple options here: Overwrite, Delete and Re-sync.
    • Overwrite – It will overwrite the Outlook profile with the chosen G Suite profile data while maintaining flags, categories, etc.
    • Delete and Re-sync – It will delete the local profile and re-synchronize the data between the chosen G Suite Profile and MS Outlook. The categories, flags etc. that are native to Outlook are removed in the process.
    • So, Overwrite is preferred over Delete and Re-Sync option.
    • Finally, click the preferred option to start re-synchronization of data between G Suite and Outlook.
  • Update Google Profile – Another way is to delete the complete G Suite profile and create another one to troubleshoot the synchronization problem. The steps are as follows:
    • Run Control Panel on your system.
    • Go to Mail.
    • Click Show Profiles.
    • Select the present G Suite profile having sync issues and click Remove to delete it.
    • Run GSMMO and create a new G Suite profile.
    • Once its created, synchronization will occur between G Suite and Microsoft Outlook.
  • Update MS Office to latest version – Sometimes Outlook has problems displaying search results on particular Windows versions. In that case, upgrading the Microsoft Office is the way to go. The steps are as follows:
    • Run MS Outlook.
    • Click File menu.
    • Hit Office Account.
    • Click Update option.
    • Again, click on Update Now option to scan for new updates.
    • Once the scan completes, update the Office application with the available updates.

Avoid data-loss by Backing Up Data

 Users can avoid losing important data and get access to the G Suite emails even if it is facing sync issues with PCVITA Google Workspace Backup solution. It is a professional software that allows users to backup emails, contacts, calendars, and documents from the G Suite account.

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It helps users to export G Suite emails to PST file. It also supports other export formats – EML, MSG, and MBOX. The other data items are automatically exported in standard file formats. It supports backup from a single user account as well as multiple G Suite accounts without the problem of synchronization.

Final Verdict

This article is all about troubleshooting the synchronization problems between G Suite and Microsoft Outlook. It provides methods to resolve G Suite not syncing with Outlook when using the GSMMO service. We have also recommended a solution in case you wish to backup data.